Privacy policy

Silk Road Supplements Privacy Policy

This Privacy Policy describes how Silk Road Supplements (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from silkroadsupplements.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Information Collection

We collect essential details for order processing and communication.

Information We Collect Directly from You:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect through Cookies: We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties: Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

Data Security

Your data is encrypted and secure against unauthorized access. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Information Usage

We use your information exclusively for order processing and service improvement. This includes:

  • Providing Products and Services: To process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for shipping, facilitate any returns and exchanges, and enable you to post reviews.
  • Marketing and Advertising: For marketing, promotional purposes, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You: To provide you with customer support and improve our Services.

Communications

By providing your contact information, you agree to receive essential updates.

Cookies

Our site uses cookies for a better browsing experience; no personal data is stored. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify's Cookie Policy.

Third-Party Services

Trusted third-party services adhere to strict privacy policies. We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you.

Consent

Use of our site implies consent to this privacy policy.

Updates

Any policy changes will be communicated on our website.

Contact

For privacy inquiries, email info.silkroadsupplements@gmail.com or contact us at lot 22, 271 William Street, Melbourne, VIC 3000, Australia or call us at 0492 356 285.

Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances:

  • Right to Access / Know: Request access to personal information we hold about you.
  • Right to Delete: Request deletion of personal information we maintain about you.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right of Portability: Receive a copy of your personal information and request its transfer to a third party.

You may exercise these rights by contacting us at info.silkroadsupplements@gmail.com or call us at 0492 356 285.

Complaints

If you have complaints about how we process your personal information, please contact us at info.silkroadsupplements@gmail.com or call us at 0492 356 285. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.