Refund policy

Silk Road Supplements Return and Refund Policy

Thank you for choosing Silk Road Supplements. We aim to ensure your satisfaction with our products. Below is our straightforward return and refund policy:

1. Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • Eligibility: Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Process: To initiate a return, please contact our customer support team at info.silkroadsupplements@gmail.com or call us at 0492 356 285 with your order number. Returns will need to be sent to the following address: lot 22, 271 William Street, Melbourne, VIC 3000. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

2. Refunds

  • Processing Time: Refunds will be processed within 5 business days of receiving the returned product. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
  • Refund Method: If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info.silkroadsupplements@gmail.com or call us at 0492 356 285.

3. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a damaged or incorrect item, please contact us within 7 days of delivery for a replacement or refund at info.silkroadsupplements@gmail.com or call us at 0492 356 285.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Information

For any return questions or issues, you can always contact us at info.silkroadsupplements@gmail.com or call us at 0492 356 285.